These Website Terms & Conditions ("Website Terms") govern your use of the Xcite Music Entertainment website and its online tools, including event inquiries, customer accounts, availability requests, reservations, Date Holds, event planning, Connect, and online payments. By using these tools, you agree to use them lawfully, provide truthful information, and protect your sign-in credentials.

1. Inquiries, Availability, and Reservations

Submitting an inquiry, quote request, reservation request, or availability check does not, by itself, guarantee the availability of a DJ, entertainer, equipment, or event date. Requests may require review and written confirmation by Xcite Music Entertainment. Quotes are subject to their stated validity and the terms supplied with an applicable booking.

2. Date Holds and Scheduling

More than one customer may place requests or paid Date Holds for overlapping dates and times. An overlap does not automatically prevent a customer from requesting or paying for a Date Hold. Competing requests or holds are subject to administrative review, scheduling discussions, and any transfer, cancellation, or refund terms disclosed for that transaction. A Date Hold is not a guarantee of exclusive availability or a finalized event-service booking unless that is expressly confirmed in writing.

3. Contracts, Payments, and Refunds

Pricing, applicable fees, payment methods, amounts due, and any deadlines are shown in the relevant quote, invoice, checkout, or event agreement. Payments are processed through supported payment service providers. A payment is complete only when confirmed by the applicable provider or Xcite Music Entertainment. Cancellation, rescheduling, deposit, refund, credit, and service obligations are governed by the applicable signed event agreement, transaction disclosures, and law. These Website Terms do not replace, modify, or supersede a signed service agreement.

4. Accounts and Event Planning

You are responsible for the accuracy of information supplied through your account and for reasonably safeguarding login access. Customer accounts may contain event details, planning notes, playlists, collaboration information, invoices, payments, and supporting documents. Do not submit material you do not have permission to share or use the platform to infringe another person's rights.

5. Connect and Communications

Connect may use Peter, our virtual assistant, and may route conversations to an authorized team member. Automated messages provide general information and cannot independently confirm bookings, guarantee service availability, amend contractual obligations, or approve refunds. Where appropriate, we may send account, inquiry, booking, receipt, and service-related communications electronically. Browser push notifications require a separate, optional permission.

6. External Services and Site Availability

Embedded media, payment systems, and third-party services may be subject to their own terms. We strive to operate the website reliably, but do not promise uninterrupted availability. Website features may be updated for security, accessibility, or operational reasons.

7. Privacy and Contact

Our Privacy Policy explains how we collect, use, and share information, including information submitted through inquiries, customer accounts, Connect, and payment processes. For questions about Website Terms or an event agreement, contact services@xcitemusic.com or call 773-609-2483.

The active service contract maintained by Xcite Music Entertainment is provided separately. For a booked event, your applicable signed agreement and transaction-specific disclosures govern the agreed services and financial obligations.